Ava Monroe
Revel Nail aims to ship orders from its warehouse within three business days, although orders placed during busy sales periods may take longer. The company does not ship on weekends or major holidays. Shipping times may also be delayed due to high online shopping volumes. Customers will receive an email with tracking information when their order is printed for fulfilment, and the tracking information will be active within 24-48 hours.
| Characteristics | Values |
|---|---|
| Shipping time | 3 business days |
| Shipping cost (Germany) | 5 EUR |
| Shipping cost (Rest of the EU) | 11 EUR |
| Devoted Dippers shipping cost (RevelNailEU) | Free shipping for orders above 35 EUR |
| Devoted Dippers shipping cost (Revel Nail CA) | Discounted shipping for orders above 50 CAD |
| Cancellation window | 1 hour after placing the order |
| Response time for customer queries | 2-3 business days |
| Average delivery time | Within a week |
| Delays | Occasional delays due to high online shopping volume |
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What You'll Learn
Shipping time expectations
Revel Nail does not specify a particular number of days for shipping. However, they do mention that they try their best to ship orders out of their warehouse within three business days. This timeline may be extended during busy times, such as sales and holidays. They do not ship on weekends or major holidays.
Once an order is printed for fulfilment, you will receive an email with tracking information. Please allow 24-48 hours after receiving the tracking information for it to be active.
Shipping carriers may experience delays due to a high volume of online shopping, which can cause shipping times to be delayed. Processing time is not included in the shipping time.
For Amazon orders, Revel Nail products are sold and shipped by Amazon and not Revel Nail. Any issues or queries regarding Amazon orders should be directed to Amazon Customer Care.
Revel Nail also offers a 100% satisfaction guarantee on most of their products within 90 days of delivery for a full refund. They provide shipping labels at no cost, depending on the return reason. Refunds will be credited to the original form of payment.
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Amazon orders
Revel Nail products purchased through Amazon are sold and shipped by Amazon and not Revel Nail. If you have any issues with your Amazon order, you will need to contact Amazon Customer Care.
Revel Nail does its best to ship orders out of its warehouse within three business days. However, orders placed during busy times, such as sales and holidays, may take longer to leave the warehouse. Revel Nail does not ship on weekends or major holidays.
Once your order has been shipped, you will receive an email with tracking information. Please allow 24-48 hours for the tracking information to become active. You have up to one hour after placing your order to cancel or make any changes. You can do this directly from your confirmation email or by going to your "order status" page.
If you need to return, exchange, or get a replacement for an item, you can visit Revel Nail's "Start a Return" page. All refunds will be credited back to your original form of payment unless otherwise specified. Revel Nail will notify you via email of your refund once they have received and processed the returned item. However, if you purchased your product through Amazon, you will need to contact Amazon to process the refund, and your order will be subject to Amazon's return policy.
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Devoted Dippers discounts
Revel Nail strives to ship orders from its warehouse within three business days. However, orders placed during busy sales periods and holidays may take longer to be dispatched. Shipping costs vary depending on the customer's location, with rates of 5 EUR for Germany and 11 EUR for the rest of the EU. Notably, Devoted Dippers, customers who spend between $75 and $199.99 in a calendar year, qualify for free shipping on orders of 35 EUR or more.
Devoted Dippers also benefit from exclusive discounts and promotions. For instance, they are eligible for 30% off all products during the Black Friday Sale, excluding gift cards. Additionally, they can accumulate points and redeem Revel Rewards coupons for further savings. For every 50 points, they receive a $5 reward, which can be used for future purchases.
It's important to note that Revel Nail occasionally offers sitewide discounts, such as 20% off, and promotions like freebies with a minimum purchase amount. These offers are available to all customers, including Devoted Dippers, and can be combined with existing rewards for even greater savings.
Customers should also be aware that discounts cannot be applied retroactively, and in cases of limited stock, store credit may be provided instead of a refund. Furthermore, processing refunds may take some time, especially during peak periods.
In summary, Revel Nail offers Devoted Dippers a range of benefits, including free shipping on qualifying orders, exclusive discounts like 30% off during Black Friday, and the ability to earn and redeem Revel Rewards. These perks provide significant savings and enhance the overall shopping experience for loyal customers.
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Cancelling or changing orders
If you have purchased your Revel Nail products through Amazon, please note that they are sold and shipped by Amazon, not Revel Nail. For any issues with your Amazon order, you will need to contact Amazon Customer Care directly.
For orders placed directly through Revel Nail, you have up to one hour after placing your order to cancel or make any changes. You can do this by going to your confirmation email or by accessing your "order status" page and cancelling the order.
If you have already received your order and wish to return or exchange an item, Revel Nail offers a 100% satisfaction guarantee on most of their products. For RevelNailEU, you can request a return, exchange, or replacement within 90 days of delivery for a full refund. For Revel Nail CA, the satisfaction guarantee is within 1 year of delivery. Please note that shipping costs will not be refunded, and only store credit will be offered for instances of purchasing the same colour multiple times or accidentally ordering the wrong size/item.
To initiate a return, exchange, or replacement, visit the relevant page on the Revel Nail website. Shipping labels will be provided at no cost to you, depending on the reason for the return. Once your returned item has been received and processed, you will be notified via email, and the refund will be credited to your original form of payment unless otherwise specified.
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Returns and refunds
Revel Nail strives to ship orders from its warehouse within three business days. However, orders placed during busy periods like sales and holidays may take longer. Additionally, they do not ship on weekends or major holidays. After your order is shipped, you will receive an email with tracking information, and it can take up to 48 hours for this tracking information to become active.
Now, let's discuss the return and refund policies for Revel Nail:
Revel Nail is committed to customer satisfaction and offers a 100% satisfaction guarantee on most of its products. The return and refund policies may vary slightly depending on the region, but here are the key points:
- Timing: Revel Nail accepts returns and offers refunds within a specified timeframe. For RevelNailEU, the policy states 90 days from delivery, while for Revel Nail CA, it is within one year of delivery.
- Reporting Issues: If there is an issue with your order, you should promptly reach out to their customer service team or visit their return portal. For Amazon orders, contact Amazon Customer Care directly.
- Return Process: To initiate a return, exchange, or replacement, visit the dedicated return pages on their respective websites. They provide shipping labels at no cost, depending on the reason for the return.
- Refund Method: Refunds are typically credited back to the original form of payment. However, in certain instances, such as purchasing the same colour multiple times or ordering the wrong size/item, store credit may be offered instead.
- Notification: Once they have received and processed your returned item, you will be notified via email about your refund.
- Shipping Costs: Revel Nail does not refund the cost of shipping for returns.
- Final Sale Items: It is important to note that certain items, such as Mystery Box colours, Freebies, and Gift of Revel colours, may be considered final sale and not eligible for returns.
- Order Cancellation: You have up to one hour after placing your order to cancel or make any changes. This can be done directly from the confirmation email or by accessing the "order status" page.
Please note that shipping delays may occur due to high online shopping volumes or other unforeseen circumstances. If you experience any issues with your order, don't hesitate to reach out to their customer support, and they will assist you as promptly as possible.
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Frequently asked questions
Revel Nail aims to ship orders out of their warehouse within three business days. However, orders placed during busy sales periods and holidays may take longer.
Shipping times vary depending on your location. One customer review mentions receiving their order in their mailbox within a week.
Devoted Dippers receive free shipping on orders of 35 EUR or above. For orders under this threshold, shipping is 5 EUR for Germany and 11 EUR for the rest of the EU.
Yes, you will receive an email with tracking information when your order is printed for fulfilment. Please allow 24-48 hours for this tracking information to become active.
You can cancel your order within one hour of placing it. You can do this directly from your confirmation email or by going to your order status page.
